EMI reminder
Confirms the debit date and that funds will be there. The cheapest collection call there is.
Payment confirmed Loan recovery for NBFCs
An AI loan recovery agent built for RBI's 2027 rules.
It calls every overdue borrower on the day it matters.
A human floor reaches part of the book on due date and the rest rolls into the next bucket. VoiceGun calls each borrower in their language, takes a promise to pay and sends the payment link while they are still on the line.
Demo callRecorded line
Example lenderAI agent · Hindi
AI agentNamaste, main aapke loan provider ki taraf se AI assistant bol rahi hoon. Yeh call record ho rahi hai.
AI agentRahul ji, 5 tarikh ki EMI present nahi ho payi. Koi dikkat thi?
BorrowerSalary late aayi. Kal tak aa jayegi.
AI agentSamajh gayi. Payment link bhej rahi hoon. Kal ki date note kar li hai.
EMI due · loan ending 4821Paid
Pay now 1st sentencesays it is an AI on a recorded line, on every call
8am to 7pmcalling window, enforced by the platform
6 monthsminimum recording retention, longer if your policy says so
40+languages, switched mid-call
Definition
What is an AI loan recovery agent?
An AI loan recovery agent is a voice agent that calls borrowers about due or overdue EMIs for a bank or NBFC. It confirms why a payment was missed, records a promise to pay, sends a payment link during the call and writes the outcome back to the lender's systems. Settlement, hardship and disputes go to a human collector.
VoiceGun is an AI voice agent platform for Indian lenders, used for EMI reminders and loan recovery calls in 40+ languages.
In brief
- Calls the whole due or overdue list on the same day, in 40+ languages.
- Covers seven recovery calls, from the pre-due reminder to the last call before auction.
- Maps each calling rule in RBI's NBFC recovery directions, in force from 1 January 2027.
- Never threatens or negotiates. Hardship and disputes go to a person.
- Billed per connected minute, with no setup fee.
Last updated 27 September 2026. Checked against RBI directions notified on 6 August 2026.
The coverage gap
Why do recovery teams miss overdue accounts?
A human floor cannot reach the whole book on due date.
A recovery agent costs about ₹30,000 a month and handles around 250 cases (national business press, September 2025). At 20,000 overdue accounts that is 80 people before a single field visit, so low-ticket accounts get their first call days late and roll into the next bucket.
AI voice agent for loan recovery
What does an AI loan recovery agent do?
It makes the routine recovery calls a floor has no time for.
Pre-due reminders, bounce-day calls, promise-to-pay follow-ups, mandate resets, overdue follow-ups, repossession notices and the last call before auction. Each call writes a structured outcome to your system that your team can filter and act on.
EMI bounce, same day
When a NACH presentation fails, it calls within hours, finds out why and sends a payment link by message during the call.
NACH bounce paid via linkPromise to pay, then the follow-up
Takes the date and amount in the borrower's own words, then calls again on the morning of that date.
Promise to paye-NACH mandate reset
Explains why the EMI failed when a mandate was rejected or revoked, and shares a fresh e-NACH registration link.
e-NACH mandateLoan overdue follow-up
Books a branch visit or collector callback at a time the borrower picks, so field teams visit doors that expect them.
Visit or callback bookedRepossession notice call
Confirms the notice reached the borrower and explains the repayment window in plain language.
Vehicle repossession noticeFinal chance before auction
Tells the borrower about the final chance to repay before a repossessed vehicle is sold, and connects them to your team.
Auction avoided
What your borrower hears
What does the borrower hear on the call?
A short, polite call in her own language.
The agent says it is an AI on a recorded line, confirms who it is speaking to, asks what went wrong and sends a payment link during the call. There are no threats, no calls to family and no repeat questions.
Illustrative example- 0111:04am, inside the windowA two-wheeler borrower in a tier 3 town gets a call in Hindi on the day her EMI bounces.
- 02Disclosure firstShe hears it is an AI on a recorded line, then only her own loan details, after her identity is confirmed.
- 03Link by messageShe says her salary is late. A payment link and the grievance officer's details arrive by message.
- 04Paid the next morningThe account leaves the queue and nobody calls her again.
How it works
How does an AI loan recovery agent work?
It reads your overdue list and writes the outcome back.
Each borrower is called inside the 8am to 7pm window, gets a payment link by message, and the result lands in your LMS before the next dial. Hardship, disputes and settlement requests go to a trained collector with the call summary attached.
- Connect your listShare overdue accounts by API, webhook or a daily file from your LMS.
- Brief the agentDescribe the goal in plain words and approve what it may discuss.
- Test on your phoneHear the exact call a borrower will get before it goes live.
- Launch one bucketMost lenders start with pre-due reminders and bounce-day calls.
- Review and expandRead outcomes in your LMS or CRM, then add later buckets.
Trigger calls from your own systems with automated outbound calling.
For the head of collections
What does a recovery head see each day?
One row per call, with the outcome already filled in.
Who was reached, what they said, when they promised to pay and whether the link was opened. Your team filters the rows and works the ones that need a person. The rows below are samples that show the fields.
Today's recovery callsSample rows
| Account | Call | Time | Outcome | Next step |
|---|---|---|---|---|
| ····4821 | Bounce day | 11:04 | PTP 28 Sep · salary delay | Follow-up call 28 Sep, 10:00 |
| ····1377 | Pre-due | 11:12 | Debit confirmed | None |
| ····0954 | Mandate reset | 11:30 | e-NACH link sent · opened | Check registration tomorrow |
| ····6610 | 31 to 60 DPD | 12:05 | Hardship mentioned | Transferred to collector |
| ····2208 | Pre-due | 12:18 | Asked to call after 6pm | Rescheduled 18:15 |
RBI 2027 readiness
Does it meet RBI's 2027 recovery rules?
Yes, when the platform enforces the rules by default.
RBI's NBFC recovery directions, notified on 6 August 2026 and in force from 1 January 2027, require an 8am to 7pm window, recorded calls kept six months, a recording notice and grievance details in every recovery message. Each calling rule maps to a control below.
| RBI requirement (NBFC directions, 2026) | What VoiceGun does |
|---|---|
| Contact only between 8am and 7pm, unless the borrower asks otherwise 100Y | Will not dial outside the window. A preferred time is saved on the account. |
| Honour a request to avoid a particular time 100Y | "Call me after 6" becomes a rule for every later campaign. |
| No calls during bereavement, medical emergency or a wedding 100Y | Ends politely and flags the account for your team to pause. |
| Deal only with the borrower or guarantor 100Y | Identity confirmed before any loan detail is spoken. |
| Log calls, keep content six months, tell the borrower it is recorded 100P | Every attempt logged, every connected call recorded, notice in the first sentence. |
| Grievance officer details in every recovery communication 100AA | The follow-up message carries the officer's name, email and number. |
| Share only the data needed for recovery 100O | The agent sees only the fields you map. Your data never trains AI models. |
| A documented approach to borrowers in distress 100D | Job loss or hospital talk triggers a live transfer to a person. |
| Follow TRAI's commercial communication rules 100AB | DND and opt-outs enforced. Calls from verified numbers, including your 1600 series. |
Audit trail, one call
Sample- ✓Dialled inside window
- ✓AI disclosure spoken
- ✓Recording notice given
- ✓Identity confirmed
- ✓PTP logged for next day
- ✓Link and grievance details sent
- ✓Recording retained
Sources: RBI notifications (RBI/2026-27/230, 6 August 2026), TRAI on the 1600 series for BFSI service calls, and the DPDP Rules, 2025 (notified November 2025, 18-month phased timeline). The table shows how the platform supports each rule. Your Board-approved recovery policy and legal team decide how you apply them.
Guardrails
What will the agent never do on a call?
It never threatens, negotiates or pressures a borrower.
It states what your records say and how to pay, and speaks about the loan only to the borrower or guarantor. Anything that needs judgement goes to a person, with the call summary attached.
Allowed
- Amount and due date from your records
- How to pay, and sending the link
- Booking a callback or branch visit
- Explaining a notice and repayment window
Hands to a person
- Settlement or one-time settlement
- Hardship and restructuring
- Disputes about the amount owed
- Anything about legal action
Never said
- Threats of any kind
- Loan details to family or colleagues
- Calls outside 8am to 7pm
- Investment or financial advice
What live campaigns return
Four numbers from two live campaigns.
Read off production dashboards, not a pilot or a model.
These come from two VoiceGun campaigns and are not collections-only results. The connect rate is the one that travels. The outcome rate moves with your list, your offer and the agent level you choose.
48%129 of 266Share of dialled contacts where somebody answered.
0.5%1 of 184Callers who asked to be put through to a person.
0by the reviewing teamCalls marked hostile or complaining.
4 to 18%per campaignBookings and settlements, start to finish.
The maths
What does an AI loan recovery agent cost?
₹2.99 per connected minute, with no setup fee or seats.
For 20,000 overdue accounts with three short calls each, that is about ₹2.7 lakh a month, against roughly ₹24 lakh for a human floor at press-reported rates. Move the sliders to see your own book.
Human side uses about ₹30,000 a month for around 250 cases (national business press, September 2025). People still own the accounts that need judgement.
Voice bot for collections, compared
AI agent, IVR or telecaller for recovery?
The AI agent for routine calls, people for judgement.
IVR cannot take a dated promise to pay or follow Hinglish, and a human floor cannot reach the whole book on due date. The table shows where each one fits.
| IVR or robocall | Human telecaller | AI loan recovery agent | |
|---|---|---|---|
| Takes a dated promise to pay | No | Yes | Yes, in the borrower's words |
| Understands Hinglish, switches language | No | Some | Yes, 40+ languages |
| Sends a payment link during the call | No | Rarely | Yes, by message |
| Works the whole book on due date | Yes | No | Yes |
| Handles hardship with judgement | No | Yes | Transfers to a person |
| Call-level audit trail | Partial | Depends on the dialer | Every call |
For other lending calls, the AI telecaller covers Hindi, Punjabi, Tamil and 37 more languages.
For borrowers
What can a loan recovery agent do in India?
A recovery agent, human or AI, may contact a borrower only between 8am and 7pm, must say who they are calling for and must stay courteous. They may not threaten, shame, or discuss the loan with family, friends or an employer.
From 1 January 2027, NBFC recovery calls must be recorded and the borrower told. Complaints go first to the lender's grievance officer, then to the RBI Ombudsman.
Glossary
Loan recovery terms, defined.
- DPD (days past due)
- How many days an EMI is overdue. 0 DPD is the due date itself.
- SMA-0, SMA-1, SMA-2
- RBI's special mention account buckets: overdue up to 30 days, 31 to 60 days, and 61 to 90 days.
- NPA (non-performing asset)
- A loan where the EMI has stayed overdue for more than 90 days.
- PTP (promise to pay)
- A borrower's commitment to pay a stated amount on a stated date, taken on the call.
- NACH bounce
- An auto-debit that fails when the lender presents the EMI, usually for low balance or a mandate issue.
- e-NACH mandate
- The digital standing instruction that lets a lender auto-debit EMIs from the borrower's bank account.
- Right-party contact
- A connected call where the borrower or guarantor, not someone else, is on the line.
- Roll rate
- The share of accounts that move from one overdue bucket to the next in a month.
FAQ
Loan recovery agent questions, answered.
What is an AI loan recovery agent?
An AI voice agent that calls borrowers about overdue EMIs, confirms why a payment was missed, takes a promise to pay and sends a payment link. It handles the high-volume early calls so human collectors can focus on accounts that need judgement.
Is an AI loan recovery agent allowed under RBI rules?
RBI's rules govern how recovery contact happens, not whether it is automated. Calls must stay between 8am and 7pm, be courteous, reach only the borrower or guarantor, and from 1 January 2027 be recorded with the borrower told. Your legal team should confirm how your policy applies them.
What changes for NBFC recovery calls on 1 January 2027?
RBI's NBFC Responsible Business Conduct Third Amendment Directions, 2026 take effect. They require call logs, recordings kept for at least six months, a recording notice, grievance officer details in every recovery communication and a documented approach to borrowers in financial distress.
What is the difference between a loan recovery agent and a collection agent?
A collection agent usually handles reminders and routine dues, while a recovery agent works accounts already in default. RBI's conduct rules apply to both, and an AI loan recovery agent covers the routine calls in both stages.
Can the voice bot for EMI collection send a payment link?
Yes. It sends the link by message while the borrower is still on the call, through your own payment gateway, and the outcome is written back to your systems.
Does it handle NACH bounce calls?
Yes. It calls the same day a presentation fails, finds the reason, sends a payment link and can share a fresh e-NACH registration link if the mandate itself failed.
Will it negotiate settlements or threaten legal action?
No. Settlement, hardship, disputes and anything legal are transferred to a trained person. The agent never threatens.
Which languages does it speak?
Over 40, including Hindi, Hinglish, Punjabi, Tamil, Telugu, Marathi, Kannada, Gujarati and Bengali. It switches mid-call if the borrower does.
Which number do the calls come from?
From a verified business number dedicated to you. For regulated lenders that should be your 1600-series number for service calls, as TRAI now requires for BFSI entities.
How fast can a lender go live?
An agent can be briefed and tested in about 15 minutes. Most lenders pilot one bucket first, usually pre-due reminders and bounce-day calls, then add later stages.
How much does an AI loan recovery agent cost?
It is billed per connected minute, with no setup fee and no seat licence. The starting rate is shown in the cost section above, and larger volumes get a rate quoted against committed monthly minutes.
Other ways lenders use VoiceGun
Judge it yourself
Hear it call your own phone first.
Rings in seconds. Opens by saying it is an AI. Pilot one bucket, then add the later stages.