Most lapsed policies are not a pricing decision. They are a conversation that never happened. VoiceGun works the entire renewal book on schedule, qualifies new enquiries the day they arrive, and keeps claims paperwork moving.
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Work the full renewal book on a schedule, not just the policies an agent happened to get to, and flag the ones signalling they will leave.
Call new policy enquiries the day they arrive, confirm cover type and household details, and route the qualified ones to an adviser.
Follow up on outstanding claims documents from your own checklist, and log what the claimant said they would send and when.
Run consented premium and instalment reminders before a policy lapses, with opt-outs honoured immediately.
Open the conversation about a second policy at renewal, and hand to an adviser the moment the customer engages.
Anything touching cover recommendations or claim outcomes transfers to a licensed human rather than being answered.
An adviser working renewals by hand gets through the first few hundred and the rest lapse by default. Agents call the entire book on schedule, in the policyholder language, and escalate only the conversations where a human changes the outcome.
See it in action →Cover recommendations, claim decisions and anything resembling advice are restricted by default. The agent confirms facts from your records, collects what you asked it to collect, and transfers to a licensed adviser for everything else. Recorded, so you can show exactly that.
See how approvals work →"We were only ever calling the top of the renewal list. Now the whole book gets a conversation, and our advisers spend their day on the policies that were actually about to walk."Head of Retention Insurance vertical
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