First-round screening
A full screening call, start to finish
The longest recording here. Work authorisation, notice period, rate expectation and location, asked in the same order every time so the answers can be compared.
4:16
Pick your industry and listen to a whole call, not a trimmed highlight.
Every recording is a sample call, labelled as one. Company and customer names are muted in the audio, so you will hear a short silence where a name would be. That is the edit, not a dropout.
The longest recording here. Work authorisation, notice period, rate expectation and location, asked in the same order every time so the answers can be compared.
Checks the candidate against what the role actually needs before anybody books recruiter time on them.
Captures availability while the candidate is still on the phone, instead of starting an email thread that takes two days.
The reactivation call: an old record, a new requisition, and a check on whether anything has changed since they last spoke to anyone.
The call that protects the fill rate. Confirms the shift, and if the candidate has wobbled you find out now rather than on the morning.
The second screening conversation in the set. Same shape as the longer one: what the candidate wants, what the role needs, and whether those two meet.
The customer did not trust the rider. The agent logs the complaint, keeps the order alive and reschedules delivery for that afternoon.
The shortest call here. Verifies the order and the amount up front, which is where most cash-on-delivery losses actually get prevented.
Checks somebody will be there, so the attempt is not wasted.
Agrees a slot and the address details without a coordinator on the line.
A feedback call that collects a usable answer rather than a star rating nobody reads.
An operational call rather than a customer one, which is the half of logistics calling nobody automates first.
Picks up a new enquiry and works it in Hindi, establishing what the student actually wants before anyone on the team spends time on them. The longest education call here.
Counsels a student on fees and scholarships, then switches to English when his father takes the phone, and books a campus visit.
Follows up a web enquiry in Malayalam, finds the student wants German for study, and books a free counselling session.
Calls a student who started an application and stopped, to find what is holding it up and move them to the next step.
Talks a prospective student through the course, what it asks of them and what happens next, at the pace a counselling call actually runs.
Reminds a student about a fee or financial aid deadline and checks they know what to do about it. The shortest call in the set.
Calls an admitted student who has not confirmed yet, to find what is still sitting between the offer and a decision.
Works an international enquiry in English, covering what an applicant from outside the country asks before anything else.
Follows up someone who attended an event or webinar, in Hindi, while the interest is still warm enough to act on.
Reconnects with an alumnus in Hinglish, the kind of call an advancement team makes long before a donation is ever mentioned.
A borrower cannot pay pending interest. The agent stays calm, records the reason and fixes a callback date instead of pushing.
Worth playing straight after the Hindi one. Same script, same restraint, a different language and a different borrower.
Works out intent, budget and timing on the first call, so the sales team opens with the ones worth opening with.
No calls in this industry yet. Ask us and we will record one.
Recordings only go so far. Put your own number in and judge it on your own phone, in your own language.